1. Introduction
RACIO ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we handle your information when you use our video conversion service at racio.app.
2. Information We Collect
2.1 Video Files
When you upload a video or provide a URL, we temporarily process that video on our servers. All video files are automatically deleted within 1 hour of processing.
2.2 Usage Data
We collect anonymous usage statistics to improve our service, including:
- Number of videos processed
- Output formats selected
- General usage patterns (no personal identifiers)
2.3 Payment Information
If you purchase a Pro or Lifetime subscription, payment processing is handled by our third-party payment provider. We do not store your credit card details on our servers.
3. How We Use Your Information
- To provide and maintain our video conversion service
- To process your transactions
- To send you important updates about the service
- To improve our service based on usage patterns
4. Data Retention
Video files: Deleted automatically within 1 hour
We do not retain your video content. Once processed and downloaded, files are removed from our servers. This ensures your content remains private and secure.
5. Third-Party Services
We use the following third-party services:
- Railway - Hosting and infrastructure
- Payment Provider - Secure payment processing
6. Your Rights
You have the right to:
- Know what data we collect about you
- Request deletion of your data
- Opt out of marketing communications
7. Cookies
We use minimal cookies to store your preferences (like dark mode) and subscription status locally in your browser. We do not use tracking cookies or share data with advertisers.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.